Gaia Bag in Vanilla
Gaia returns refreshed with a sleek new logo and a refined palette of colours. This pouch handbag combines simplicity with subtle character, making it a versatile companion for day or evening.
Crafted from vegan leather and accented with gold hardware, Gaia features a single zip closure and a signature knot detail on the handle, blending practicality with quiet elegance.
- Material: Leather (Vegan)
- Gold hardware
- Single zip
- Knot design on handle
Care:
- Not machine washable.
- Use a damp cloth to remove dirt and air dry away from a heat source or direct sunlight.
Size guide:
|
Length |
20cm |
|
Width |
13cm |
|
Height |
12cm |
|
Handle drop |
6cm |
* please allow 1-3cm discrepancy
Please note: Actual product colours may vary slightly due to lighting and screen settings.
This policy applies to A Soiree Affair – Baju Raya Collection purchases made online and in-store.
1. General Policy
- No refunds will be issued under any circumstances.
- Exchanges are strictly limited to size exchanges only, subject to stock availability.
- All exchanges are issued as a one-time exchange per order.
2. Eligibility for Size Exchange
Every Baju Raya order is eligible for a size exchange only, provided that:
- The item is unworn, unwashed, unaltered, and in its original condition with all tags intact.
- The original order has been fulfilled and delivered before an exchange request can be initiated in our system.
- Exchange requests are made within 14 days from the date of delivery.
- A valid SAOI Warranty Card is returned together with the item.
Exchanges are valid for the same design only (different size, subject to availability).
3. Non-Returnable & Non-Exchangeable Items
The following items are strictly non-returnable and non-exchangeable:
- Baju Raya (except for approved size exchanges as stated above)
- Selendang / Scarves
4. How to Request a Size Exchange
- For size changes, please select “Return for Exchange” via the Returns and Exchanges Portal.
- All exchange requests must be communicated prior to sending items back.
- Returns sent without prior approval will not be accepted.
5. Order Errors
If your order is processed incorrectly (wrong item or wrong size sent):
- SAOI will arrange for a replacement or refund accordingly.
- One free return shipment is provided for Malaysia.
- One shipping reimbursement is provided for Singapore/Brunei.
- Please contact our Customer Service team for assistance.
6. Defective Products
- All products must be inspected immediately upon receipt, before wearing or washing.
- Items that have been washed, worn, altered, or damaged after use will not be eligible for return or exchange.
7. Third-Party Purchases
- Products purchased from third-party retailers like personal shoppers, or online marketplaces are not eligible for return or exchange through SAOI.
8. Instalment Payment Orders
- Orders placed using instalment payment methods are strictly non-cancellable and non-refundable.
9. Other Terms & Conditions
- SAOI reserves the right to reject any return, exchange, or refund request at our sole discretion if the conditions above are not met.
- This policy may be updated or amended without prior notice.
For any exchange-related inquiries, please contact aftercare@saoi-shop.com.