Sale Policy

TERMS & CONDITIONS

1.⁠ ⁠ALL SALES ARE FINAL

  • All purchases made during the SAOI Online Sale are STRICTLY non-returnable, non-refundable, and non-exchangeable.
  • Sale items do not come with warranty cards, and all transactions are considered final.
  • ⁠⁠No cancellations, modifications, or returns will be accepted.

2.⁠ ⁠PACKAGING NOTICE

  • ⁠Items purchased during the Sale DOES NOT COME with full or original packaging.
  • ⁠All products are sold in AS-IS condition.

3.⁠ ⁠CART & CHECKOUT RESPONSIBILITY

  • Customers are strongly advised to carefully review cart contents and shipping details before completing payment.
  • Once checkout is completed, you have acknowledged and accepted these terms.
  • No changes can be made post-purchase which include changes on item size, item colour, item quantity, recipient address

4.⁠ ⁠SIZE & STOCK AVAILABILITY

  • All products are subject to stock availability.
  • SAOI does not guarantee restocks or availability across all sizes during the sale period.

5.  ORDER PROCESSING & SHIPPING DETAILS

  • Orders will follow SAOI’s standard delivery and processing timelines. However, during sale periods, a slight delay may occur due to higher order volumes.
  • Due to the high volume of traffic, it's possible that duplicate checkouts for the last stock may occur simultaneously. Your order will only be considered confirmed once you have received your tracking number.
  • All items will be packed securely with protective bubble wrap.
  • No special requests (e.g., wish cards, custom notes) will be accepted during the sale.
  • Combined shipping: For multiple orders, items will be packed together in a large brown box. Please note that individual items will not be bubble-wrapped separately.
  • All online orders will be shipped exclusively through a courier service. Unfortunately, store pickup is not permitted.

6.⁠ ⁠ONLINE VS IN-STORE SALE

  • The Online Sale is separate from the in-store Sale previously held at SAOI Home.
  • ⁠⁠Items available online are exclusively listed on our website and may differ in pricing, selection, or availability from the physical sale.
  • The Online Year End Sale is only for website purchases and the sale is not available at SAOI Home

7.⁠ ⁠DISCOUNTS & PROMOTIONS

  • Discounts are valid only during the official sale period stated on our website.
  • Promotions cannot be combined with other vouchers, discount codes, or offers.

8.⁠ ⁠RETURN & EXCHANGE POLICY

  • All purchases are final — no refunds, exchanges, or returns will be entertained.
  • Exceptions apply only in cases of defective or wrongly delivered items, which must be reported within 7 days of receiving your parcel.